Payment Details & Secure Checkout

Our checkout supports all major international cards, mobile wallets and a range of regional payment options. Available methods are shown automatically based on your country, so you only ever see the choices that are likely to work for your bank.

All payments are settled in US Dollars (USD). If your card is denominated in another currency, your bank converts the charge at its prevailing rate, which is the same rate it would apply for any cross-border purchase.

The descriptor that appears on your bank statement will read "SGVISAONLINE" or "TRAVELROX*SVO", both of which point back to Singapore Visa Online (operated by Travel Rox, Inc.). If you see a charge you do not recognise, please contact us before raising a chargeback so we can identify it together.

Cross-border card payments fail more often than people expect. Banks decline charges for many reasons that have nothing to do with your account: regional rules, fraud filters that flag international merchants, daily limits, address mismatches, or temporary outages on the card network. We see this every day and we have a fast, friendly playbook to fix it.

We accept payments from travelers in every region of the world, and that means our payment stack has to keep evolving. We add new regional methods, swap in better processors when local banks change their rules, and refresh our risk filters constantly. Some days a payment route that worked perfectly last month is suddenly slow because a bank has updated its policies. We do not pretend that never happens. What we promise is that whenever you hit a wall, a real person on our team will personally route around it for you.

If you have already tried twice and it has not worked, please stop and talk to us. Repeated retries on the same card are the single most common reason an issuer auto-locks the card for the day. One quick message saves a lot of time.

• PCI DSS Level 1: our checkout is hosted by a payment provider audited at the highest card-industry security standard.

• TLS 1.3 encryption: every page that handles card or personal data is served over a fully encrypted connection.

• Tokenisation: your card number is replaced with a token the moment it is entered. Our servers never store the raw number.

• 3-D Secure: additional bank-side verification is triggered automatically wherever it is required.

• Strict access: only authorised payment-operations staff can view transaction metadata, and all access is logged.

• No card sharing over chat or email: please never send your card number, CVV or OTP to us in any channel. We will only ever ask you to use the secure hotlink.

If you were charged twice for the same application, write to us with both transaction receipts and we will refund the duplicate amount in full. For all other refund scenarios, including cancellation before submission, please read our full Refund Policy.

We work hard to resolve every payment dispute directly. Before initiating a chargeback with your bank, please contact us so we can investigate together. A direct refund is almost always faster, and it avoids any disruption to your eVisa application.