TERMS AND CONDITIONS

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Agreement to Our Legal Terms

SingaporeVisaOnline.sg is a website that offers an online platform for individuals to apply for a visa to visit Singapore. The website provides a convenient and efficient way for travelers to submit their visa applications and obtain the necessary travel authorization. By visiting the Singaporevisaonline.sg website, applicants can access the online visa application form and complete it with the required information.

The application form typically asks for personal details, travel information, and supporting documents such as passport copies and photographs. The processing time for a Singapore visa can vary depending on the type of visa and other factors.

The website also provides information about the different types of visas available in Singapore. Each visa category has specific requirements and validity periods, and the website outlines the eligibility criteria for each type.

In addition to visa application services, SingaporeVisaOnline.sg offers customer support through email and chat, allowing applicants to seek assistance or clarification regarding their visa application process.

It is important to note that SingaporeVisaOnline.sg is an external service provider and not affiliated with the official government immigration authorities of Singapore. While the website facilitates the visa application process, the final decision regarding visa approval rests with the Singapore immigration authorities.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Singaporevisaonline.sg, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES, AND YOU MUST DISCONTINUE USE IMMEDIATELY.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

Definitions

Single-entry, Double-entry, and Multiple-entry visa

Single-entry, Double-entry, and Multiple-entry Singapore eVisa means there are different options for visiting Singapore with these visas.

“Single-entry” means you can enter Singapore only one time.
“Double-entry” means you can enter Singapore two times.
“Multiple-entry” means you can enter and exit Singapore multiple times within a specific time frame.

So, depending on the type of visa you have, you can visit Singapore once, many times, or twice during the validity period of your visa.

Please be advised that the issuance of all multiple-entry and double-entry visas is subject to the discretion of the Immigration & Checkpoints Authority (ICA). While we are committed to applying on your behalf, please understand that we cannot guarantee the approval of specific entry types.

Premium Processing

For the following countries,

Armenia, Azerbaijan, Belarus, Estonia, Georgia, Kazakhstan, Kyrgyzstan, Latvia, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan,

If you choose the premium processing option for your Singapore eVisa, it will take approximately 2 to 3 working days to finish the process. So, your visa will be ready in a shorter time compared to other processing options.

“And” For the following countries,

Algeria, Egypt, Iran, Iraq, Jordan, Kosovo, Lebanon, Libya, Mali, Morocco, Pakistan, South Sudan, Sudan, Syria, Tunisia and Yemen

If you choose the premium processing option for your Singapore eVisa, it will take around 6 to 8 working days to finish the process. So, your visa will be ready in a relatively shorter time compared to standard processing.

Standard Processing

For the following countries,

Armenia, Azerbaijan, Belarus, Estonia, Georgia, Kazakhstan, Kyrgyzstan, Latvia, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan,

If you choose the Standard processing option for your Singapore eVisa, it will take around 5 to 6 working days to complete the process. So, you’ll need to wait for this amount of time before your visa is ready.

“And” For the following countries,

Algeria, Egypt, Iran, Iraq, Jordan, Kosovo, Lebanon, Libya, Mali, Morocco, Pakistan, South Sudan, Sudan, Syria, Tunisia and Yemen

If you choose the Standard processing option for your Singapore eVisa, it will take about 10 to 12 working days to finish the process. You will need to wait for this amount of time before your visa is ready.

Immigration & Checkpoints Authority (ICA) Rights

For the following countries,

Algeria, Egypt, Iran, Iraq, Jordan, Kosovo, Lebanon, Libya, Mali, Morocco, Pakistan, South Sudan, Sudan, Syria, Tunisia and Yemen

Please be informed that, in accordance with our current processing guidelines, the Immigration & Checkpoints Authority (ICA) reserves the right to retain applications for up to a period of 45 days.

63 days visa validity from the date of issue

This means that once you receive your visa, you have 63 days to use it. After that time, the visa will expire and you won’t be able to use it anymore. So, if you plan to travel, make sure to do so within those 63 days from when the visa was issued to you.

29 days maximum stay

This means after having the approval of your Singapore eVisa, you can stay in Singapore for a maximum of 29 days at a time. After that, you need to leave and cannot stay longer without getting permission or a new visa.

Includes all service charges and government fees

This means that when you pay for the Singapore eVisa, the fee covers everything. It includes both the service charges and the fees charged by the government. You don’t have to pay anything extra besides the stated fee for the eVisa.

Dedicated Visa Manager

This means that if you choose the Premium processing option for your Singapore eVisa, you’ll have a dedicated visa manager helping you. This manager will focus on handling your visa documents and application quickly and efficiently. So, if you need your visa processed fast, this option provides you with extra support from a dedicated manager.

One-to-one communication

This means that if you choose Premium processing for your Singapore eVisa, you’ll have direct communication with someone from the visa service. You’ll be able to talk to them one-on-one in WhatsApp messenger, which means they can give you personal attention and help you with any questions or concerns you have about your visa application. So, if you need assistance quickly, this option allows you to communicate directly with a person who can help you.

Express Document Verification

This means that if you choose Premium processing for your Singapore eVisa, your documents will be checked quickly. The process of verifying your documents will be done fast, so you can get your eVisa more quickly. It’s a faster way to make sure all your papers are correct and in order for your visa application.

OUR SERVICES

Singapore eVisa

We specialize in processing Singapore eVisa applications for a service fee that includes the government fee. Our services cater to both single-entry and multiple-entry visa options. Additionally, we provide Standard and Premium visa processing services for countries eligible for Singapore eVisa. Whether applicants seek a single-entry or multiple-entry visa, our streamlined process ensures efficiency. With the choice between Standard processing for systematic handling and Premium service for swifter application processing, our goal is to assist eligible countries promptly and effectively in obtaining their Singapore eVisas.

Singapore Arrival Card (SGAC)

We process Singapore Arrival Card (SGAC) applications for a service fee, ensuring accurate completion and submission to the ICA (Immigration & Checkpoints Authority). Although submitting the Singapore Arrival Card directly to the ICA is free, our service charge covers the careful completion of the application and its proper submission on behalf of our clients.

The clients are free to submit their Singapore Arrival Card (SGAC) applications independently to ICA. The application link can be found on the website of ICA Singapore. However, remember that ICA will not contact you regardless of any errors or mistakes in your application but we do.

Other Services

In addition to Singapore eVisa processing, we offer Hotel Booking and Flight Ticket Booking services for a nominal fee. Both are essential prerequisites for applying for a Singapore eVisa. While these services are mandatory for the eVisa application, clients also have the option to arrange these bookings independently. Our aim is to provide comprehensive support by assisting with hotel accommodations and flight ticket arrangements, ensuring a smooth and complete application process for obtaining a Singapore eVisa.

User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select If we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

User Agreements

During the review process, the Immigration and Checkpoints Authority (ICA) of Singapore may request additional documents from visa applicants. In such cases, Singaporevisaonline.sg will inform applicants and request them to submit the requested documents promptly. These documents are necessary to be shared with the ICA for their assessment. It is important to note that the submission of additional documents may require extra time for the visa application process. Applicants should be prepared to provide the requested documents in a timely manner to avoid delays in the processing of their visa application.
At times, the Immigration and Checkpoints Authority (ICA) of Singapore may take longer than usual to process a visa application, and no reason or justification is provided for the extended processing time. It is important to note that ICA does not entertain requests to expedite the review process through phone calls or inquiries. The duration of the visa approval process can vary for several reasons.
- The volume of applications and/or approvals during application can affect processing times.
- Additionally, the ease of conducting a thorough background check by ICA officers and discovering precise details during the background check can also impact the processing time.
As a Singapore eVisa Applicant, I confirm that all the information provided and the documents submitted in relation to this application are accurate, true, and correct to the best of my knowledge. I understand the importance of providing complete and genuine information for the visa application process. I acknowledge that any false or misleading information could lead to the rejection of my application and may have legal consequences. I take full responsibility for the authenticity and accuracy of the particulars and documents furnished, and I am aware that the immigration authorities may verify the information provided.
By agreeing to this undertaking, I affirm that I will not engage in the misuse of controlled drugs or participate in any political or other activities during my stay in Singapore that would deem me an undesirable or prohibited immigrant under the Immigration Act. I understand that Singapore has strict laws and regulations concerning drug control and political activities, and I commit to abiding by these laws and regulations during my time in the country. I am aware that violating these provisions may result in legal consequences, including deportation and being barred from entering Singapore. I acknowledge my responsibility to comply with the laws and regulations of Singapore and to conduct myself lawfully and responsibly throughout my stay.
By accepting this undertaking, I pledge to adhere to the provisions outlined in the Immigration Act, along with any regulations or subsequent modifications in force in Singapore. I acknowledge the importance of abiding by the laws and regulations governing immigration in Singapore and understand that failure to comply may result in legal consequences, including the possibility of being denied entry or facing deportation. Additionally, I commit to abstaining from engaging in any criminal offenses while in Singapore. I am fully aware that involvement in criminal activities is strictly prohibited and punishable by law. I will conduct myself lawfully and responsibly throughout my stay in Singapore, respecting the country’s legal framework and promoting a safe and secure environment.
As part of this undertaking, I affirm that I will not be involved in any form of employment, business, or occupation in Singapore without a valid work pass issued under the Employment of Foreign Manpower Act (Cap. 91A). I acknowledge that engaging in work activities without the appropriate work pass is a violation of Singaporean immigration laws and regulations. I understand that only individuals holding valid work passes are permitted to work in Singapore. I undertake not to undertake any form of employment or related activities unless duly authorized. I am aware that unauthorized employment can lead to severe penalties, including fines, deportation, and future restrictions on entering Singapore.
I am fully aware that overstaying or engaging in illegal work activities in Singapore is a grave offense, and I understand the severe consequences associated with such actions. In the event of conviction for these offenses, the penalties include mandatory imprisonment and caning. I acknowledge the gravity of these penalties and the impact they can have on my personal and legal status. Therefore, I am committed to complying with the immigration laws and regulations of Singapore, ensuring that I maintain lawful status and refrain from any actions that may result in overstaying or unauthorized employment. I understand that respecting and abiding by Singapore’s laws is crucial for maintaining a positive and lawful presence there.
I acknowledge and understand that applying for a visa and obtaining it does not guarantee automatic entry into Singapore. I am aware that the decision to grant permission to enter Singapore is solely at the discretion of the immigration authorities at the point of entry. Even with a valid visa, entry may be denied based on factors such as security concerns, incomplete or inaccurate documentation, or failure to meet entry requirements. I comprehend that possessing a visa is not a guarantee of admission and that the final decision lies with the immigration officer assessing my entry. Therefore, I will ensure that I meet all necessary requirements and have the appropriate supporting documents ready for inspection upon arrival in Singapore, understanding that entry into the country remains subject to the discretion of the immigration authorities.

Purchases and Payment

We accept the following forms of payment:

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Refund Policy

Visa

It is important to note that in the event of a rejection of your visa application, SingaporeVisaOnline.sg does not offer refunds for the application fee or any other fees that may have been paid. Regardless of the reason for the visa application denial, whether it be due to insufficient documentation, failure to meet eligibility criteria or any other grounds determined by the Singapore immigration authorities, the fees paid for the visa application are non-refundable. It is essential for applicants to carefully review the eligibility requirements and ensure all necessary documents are provided to maximize the chances of a successful visa application.
Please note that in case of a rejection of your visa application, the Immigration and Checkpoints Authority (ICA) of Singapore does not provide any reason or justification for the denial. The ICA implements this policy, and no exceptions are made. The decision to reject a visa application is at the discretion of the immigration authorities, and they are not obliged to disclose the specific reasons for the rejection.
In the event that your Singapore visa application cannot be processed and we are required to cancel your application, we may issue a refund under certain circumstances. However, please note that the refund amount will be subject to a deduction of transaction fees. Refunds are processed on the 10th and 25th of every month, and we ensure that the refund is sent to you on these dates. However, if these dates fall on weekends or public holidays, the refund will be sent on the next working day. We strive to provide timely and efficient refunds, taking into consideration any potential delays caused by weekends or public holidays. Please reach out to our customer support if you have any further questions or concerns regarding the refund process.

Other Services

Singapore Arrival Card (SGAC): Once you apply for the arrival card, please note that there won’t be any refund available. Once the application is submitted, it’s final, and the service fee paid won’t be refunded, even if there are changes in plans or circumstances.
Hotel Booking Service Fees: There won’t be any refunds for additional services, such as hotel booking service fees, regardless of the outcome of your visa application. Once this service is booked, the payment is non-refundable, regardless of any changes or decisions made about your visa application.
Flight Booking Service Fees: Please be informed that refunds for flight booking services will also not be issued, regardless of the approval or rejection of your visa application. Once the fee for flight booking service is confirmed, refunds are not applicable, irrespective of the outcome of your visa status. Please take this policy into account while making your flight reservations.
Other Additional Services: For any other services present or upcoming, there will be no refund issued, regardless of the services you have used or you are about to use.

No Dispute

It is important to note that we don’t accept any disputes related to Singapore visa applications or associated services. Also, Placing a dispute will trigger an immediate counter dispute with the client’s financial institution, additionally leading to a ban on the client’s passport for any further Singapore eVisa applications and additional services. This policy is implemented to safeguard the credibility and integrity of our services, aiming to discourage any unjustified disputes.

We kindly request our clients to refrain from initiating disputes and seek resolution through direct communication channels provided by our support team. You can email us at [email protected].

Your understanding and cooperation in this matter are greatly appreciated as we aim to ensure the efficiency and fairness of our visa application services for all our respected clients.

Services Management

We reserve the right, but not the obligation, to (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

Privacy Policy

We care about data privacy and security. Please review our Privacy Policy: https://singaporevisaonline.sg/privacy-policy/. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted In Singapore. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws In Singapore, then through your continued use of the Services, you are transferring your data to Singapore. You expressly consent to have your data transferred to and processed in Singapore.

Copyright Infringements

We respect the Intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification™). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law, you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.

Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in Interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

Governing Law

These Legal Terms shall be governed by and defined following the laws of Singapore. Singaporevisaonline.sg and yourself irrevocably consent that the courts of Singapore shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

Dispute Resolution

You agree to irrevocably submit all disputes related to these Legal Terms or the legal relationship established by these Legal Terms to the jurisdiction of Singapore courts. Singaporevisaonline.sg shall also maintain the right to bring proceedings as to the substance of the matter in the courts of the country where you reside or, if these Legal Terms are entered into In the course of your trade or profession, the state of your principal place of business.

Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time without prior notice.

User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services or with respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms Is determined to be unlawful, void, or unenforceable. That provision or part of the provision Is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There Is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

Note: If you disagree to be bound by and comply with these Terms & Conditions written above, please do not access or use this website furthermore. Otherwise, Thank you for understanding and agreeing to the terms and conditions above.