Singapore visa Frequently Asked questions
What is Singapore e-Visa or electronic visa?
Singapore eVisa is an electronic visa issued by the ICA (Immigration & Checkpoints Authority), which you can apply for online and receive in your email. The visa is given in an A4 size paper where your travel information will be listed along with a bar code and visa number. Check the sample of a Singapore eVisa here.
Who is eligible to be issued an e-visa?
Can I apply for Singapore e-Visa with the SingaporeVisaOnline.sg website?
Yes, you can apply for your Singapore tourist visa from this website. It's straightforward and convenient as you don't have to go to the Singapore embassy or consulate to submit your documents. All the information you can upload in the application form and get your visa approved from anywhere in the world.
What are the Singapore e-visa fees and required documents?
Each country has its own requirements and frees. But there is some standard information and documents you must submit when applying for the visa. Which are:
- Your photo
- Your travel document, e.g., passport
- Hotel booking and an exit flight ticket
- Personal information
Please visit our Singapore visa requirements page and choose your country from the list to know more details about your specific requirements and visa fees.
What are the Payment Methods available?
There are two payment options for the Singapore eVisa: credit card or PayPal. If you choose to pay by credit card, you will be asked to provide your credit card details when you apply for the visa. If you choose to pay by PayPal, you will be redirected to the PayPal website where you need to click on the “Pay Now” button at the end of the application process. You must log in to your PayPal account and complete the payment.
How long will It take to process my visa?
A Singapore Visa application will take 2 to 10 working days, depending on your nationality and the package you choose (excluding the day of submission, weekends, and public holidays). However, some applications may take longer to process, which can be for inappropriate documents or information, ICA is over-flooded with applications, etc.
How do I check my Singapore visa application status?
You can check the Singapore visa application status on your account portal. Please log in to your account after submitting the visa.
I did not receive any email after visa submission; what should I do?
We will send an email to the corresponding email address you provided when submitting the application. If you do not receive any email from us, please check your spam/junk folder. Sometimes essential emails are delivered in the junk folder too. Otherwise, you can also email us at [email protected] for any information or documents your need.
Do I have to print the approved e-Visa to travel to Singapore?
What are the Singapore visa photo requirements?
A recent digital photograph of the applicant has to be submitted via our online application portal as part of the visa application process. Singapore immigration is very strict about photo requirements. We strongly suggest following the details below and checking our Singapore visa photo requirements page for more information.
- The photo should be a recent passport-size color photograph taken within the last 3 months.
- The photograph must be taken against a white background with a matt or semi-matt finish.
- The photograph must show the applicant's full face without the headgear (headgear worn in accordance with religious or racial customs is acceptable but must not hide the facial features).
- Photo must be taken with even brightness.
- The facial expression should be neutral, with the mouth closed.
- The photo must be clear, in sharp focus, and not pixelated.
Are the fees refundable if the visa is denied?
All Visa Fees are non-refundable. There will be no refund if your visa gets rejected by ICA. This is the Singapore immigration and checkpoint authority Policy. To know more, check our terms and condition page.
How long can I stay in Singapore with a valid e-Visa?
A Singapore visa is not an immigration pass. It is a pre-entry permission for the holder of a valid Singapore visa to travel to and seek entry into Singapore. The grant of an immigration pass will be determined by the Immigration and Checkpoints Authority (ICA) officers at the point of entry. Possession of a valid visa alone does not guarantee entry into Singapore.
A holder of a valid Singapore visa who is found suitable for entry into Singapore will be issued an immigration pass to enter and remain in Singapore. You should check your passport for the arrival visit pass endorsement in Singapore and note the period of stay granted before leaving the checkpoint. The period of stay granted is shown on the visit pass endorsement given on your passport, and it is not tied to the validity of your visa.
Is it safe to submit a visa on this website?
Yes, it's safe to submit your visa on this website. We use industry-standard security protocol, an end-to-end encryption method, and a site lock system to protect your data and payment information. Over the years, we have completed thousands of applications for our clients.
Can I apply Singapore e-Visa for the work permit?
In SingaporeVisaOnline.sg, we only process tourist and business visas for travelers or who attend conferences and business meetings. We do not process any work permits.
Can I apply for my wife/husband and children?
Yes, you can apply for your family and friends. First, you must submit one application on our website, which will create an account for you. Log in to that account, and you will see a "Apply more" button. From there, you can apply for your family members and relatives.
Why my visa status is "on hold" for several days?
This can be for several reasons, but the most common is that you applied for the visa too early than your arrival date. If you apply for your visa more than 30 days before your arrival date, your visa will be on hold because ICA only takes visa applications within 30 days of the arrival date.
Why is my visa taking so long, although I have applied for express service?
There can be many reasons involved for the delay of your application; some of them are:
- Your photo or information is incorrect
- Its a weekend or a public holidays
- ICA is asking for Extra documents
- ICA holds the application for verifications
Instead then these reasons, the proceeder completes within 48 hours if you apply for the Express service.
In which cases do you issue a refund, and when will I get it?
If SingaporeVisaOnline.sg cannot submit your application to ICA, you will get a refund minus the transaction fees.
Please note that once your visa is submitted to ICA, there will be no refund.
What kinds of visas can I apply for through SingaporeVisaOnline.sg website?
What is the difference between an SG arrival card and a visa?
SG arrival card is a health declaration document you must declare 3 days before your flight. The Singapore arrival card is not related to the visa. Some countries do not need a visa to enter Singapore but must apply for the SG arrival card.
And the Singapore evisa is just an electronic visa that allows you to enter Singapore.